Guild Wars 2

Just wanted to give HUGE KUDOS to GM ANDREAS!!! My login issue was just reset with new password and I am IN GAME!!!! Many, many thanks, Gaile as well for the time you’ve taken with us here
RESOLVED: 8/31 #120831-015962

GM Andreas just resolved my login issue with password reset outstanding since 8/31!!!! YES!!

FYI for everyone as of today’s status update (hopefully some good news for at least a few people):
Hacked accounts – If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions. We’re resolving prioritized hacked account tickets within 72 hours. If you have an older hacked account ticket that has not been resolved, it may not be properly prioritized, or the ticket may not contain enough information for us to address it quickly. Please update your existing ticket, clearly state that this is a hacked account ticket, and provide as much information as possible, including your account email address, your account display name or character names, and your 25-digit Guild Wars 2 serial code.
Email authentication – Email authentication allows you to approve or deny each login attempt from a new location. With this feature, hackers can be prevented from logging into your account even if they guess your password. However, some customers are finding email authentication messages filtered by their email provider or are otherwise having difficulty receiving these messages. Tomorrow we will provide a secure method for customers who are having trouble with email authentication to disable it on their accounts. We ask that you use this new self-help system, and only submit a support ticket if that doesn’t work for you.
Password resets – Tomorrow we will provide a secure method for customers who have lost their passwords or whose passwords aren’t working to reset their passwords. We ask that you use this new self-help system, and only submit a support ticket if that doesn’t work for you.

Gail.. thank you!! You stated above that there were three tickets in my que … they have all been closed except one when I posted my first post here.

Gail.. thank you!! You stated above that there were three tickets in my que … they have all been closed except one when I posted my first post here.#120831-016351 3 tickets. In the queue for assistance (Only ONE Ticket is open and this was since yesterday. It has ALL the info in the ticket. Outstanding since 8/31.)

18 hours since the last Gaile post/reply/assistance. Hopefully, it is due to them getting to the meat of the problem to fix issues that seem to have fallen through the cracks.

Gaile you are missed!!!!! You are like the hand that reaches out as a last ditch effort to help those who are slowly, but surely, dying a slow and agonizing death.

Removed by me as it was a comment versus specific info.

Gail….
As of 8/31 #120831-015962 titled, “Work Around?” has yet to be answered.

The error code is 11:0:2:1708
We were asked to change password. I did x2. The second time, after the fact when I couldn’t log in, the question help page came up to inform me that there was a limit on the number of letters for password. My last password was too long :/ At the time I typed it, it was accepted and said successful. It is an original password which I have yet to ever use on anything ever.

I have not been able to log into the game or my account since 8/31 nor can I reset password as it is unavailable.

Also, I deleted all but one ticket (#120904-002302) which is titled, “Hacked?!?! Since 8/31 #120831-015962.” It did receive an automated response and stated that when I put in all the info necessary that it would not remove me from my place in line. I have heard nothing else.

If I need to do something differently, please let me know. I’m not sure what is wrong with the account, so the titles have been all over the place trying to follow the wiki update directions. Thank you for your help!!

THIS IS A DIFFERENT ACCOUNT as I bought yet another account so that I could play after 3 days of no assistance.