Guild Wars 2

Thanks for the responses. I’ll try everything. I should have noted that I did do /age just to confirm and they’re all over 1100 days old. The odd one is the character that had no 1 year present but had years 2 and 3

I logged in for the first time in over 2 years (last logged in before first anniversary) and I created all 5 of my characters when the head start opened. One of my characters is missing the first year birthday present, another is missing the third year present. Anyone know how I can go about getting them?