Guild Wars 2

This is the last comunication i received on september the 6th:

“We’re writing to you today in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.
These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.
We’re going to replace these items on your account by sending another copy of them in another in-game mail. But there are a couple of things you should know:
•Each item can only be used once per account. If you already used the first copy of the item you received, the new copy you receive will not be functional.
•We can trigger a second distribution of items just one time per account. So when you are deleting characters in the future, take care to move your special items to your storage so that you do not delete the one-time items.
Thanks for your patience as we worked out the resolution to these issues, and thanks as well for your support of Guild Wars 2!
-The Guild Wars 2 Customer Service Team”

NOTICE: I am STILL waiting to this day for the items to be sent to one (? don’t know which one) of my characters.

Any news regarding the items of the digital deluxe edition? I accidentally deleted mine along my first character during the login chaos on pre-launch day, since then after contacting support I received a mail telling me they were going to implement a way to recover the items ….so i’m asking if anything new transpared on that front.