This is what worked for me.
One thing I have learned in Technical Support is to never assume something can not be the issue. Though I have to admit, I do not see how a graphics driver would prevent the downloading of the game files. Never the less, let’s try a clean installation of your drivers using a program called “Driver Fusion.” The intent here is to make sure all previous versions of drivers, Nvidia and AMD are fully removed as having left over files can cause serious issues. Especially old driver files from different manufacturers.
To do this:
1. Please download the latest driver from the following website and save it to your desktop, but do not install it yet:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
2. Download Driver Fusion by visiting http://treexy.com – Click “Products” then select “Driver Fusion.”
3. Click “Download for Free” and save it to your desktop.
Once you have both files on your desktop, we will need to remove your currently installed drivers. To do this:
4. Navigate to “Control Panel” in Windows and select “Uninstall a program or Add/remove programs” depending on your operating system.
5. Right-click on “AMD Catalyst Control Panel” and select “Change.”
6. Select “Uninstall Manager” then “Express.”
Once the removal process has completed, please double click the file “Driver_Fusion_X.X.X” to start the installation process.
7. Choose the default installation options and once installed, start “Driver Fusion.” (note, you may have to provide administrative rights if you have User Account Control enabled)
8. Left click and highlight the following options:
AMD – Display
Intel – Display
Nvidia – Display
Do NOT check any labeled “Chipset.”
9. Once selected, click “Analyze.” This will scan your system for any AMD, Intel or Nvidia drivers and list them for you to review.
10. Once you’re list has compiled, select “Delete” to remove these entries.
At this point, you will need to reset your computer to complete this process. When you return to Windows, your display will be in a low resolution. This is normal.
Once you return to Windows:
11. Right-click the driver file you downloaded in step 1 and select “Run as Administrator.” (note, if you are on Windows XP, you will not have this option, just double click the file)
12. Once the setup file is loaded, select “Install” then “Custom.”
13. Click “Select All” and then click “Next” to start the installation process. (Note, your screen may flicker or go blank during the installation process, this is normal)
Once the installation has completed, please reset your machine. Once you return to Windows, try playing again.
Should this not help to resolve your issue, please generate a new Game Advisor report so we can review the driver installation.
Regards,
Brian
NCsoft Technical Support