Guild Wars 2

GaileGray,
I have seen you state above that having more than one ticket open can slow down our response time. My issue is that I have had a couple of pressing issues that needed resolution, and I had to create a 2nd ticket for a 2nd issue while the first was being looked at. When the first issue was resolved, it seemed that both my tickets got closed. I have since created another ticket to only include the issue at hand, and updated my old ticket (dated from august 30) to mention I still needed it resolved.

I am not exaggerating the date of my original ticket on my account ban issue, but because it was closed when the other issue was fixed I am unsure if even it is being looked at or ever was, and I am not sure if I can comfortably close the most recent ticket that I put in which is 3 days old.

120826-011612 from 08/26/2012 – resolved ticket with billing issue

120831-002045 from 08/30/2012 – ban and billing issue ticket that got closed prematurely

120905-010453 from 09/05/2012. -ticket submitted with only ban issue

I am unsure if there is anything that I should do regarding these tickets, and even though I know you have been busy, I have been waiting a long time and not having confidence that my ticket will go through since it was closed without fully being looked at.

Yup, but that’s the link I got from my guild wars 2 support ticket so I think they should change it in the email.

Thanks. Maybe they should update this link: https://help.ncsoft.com/app/answers/detail/a_id/3365/kw/closing. I got that link in an email from them, and the instructions listed do not seem to apply to this Guild Wars 2 support as the options are different.

I am unable to see where I can close support tickets, or do anything else besides updating the question. The only option that I can see is to update the ticket and either ask for a response back or not to. Are there other options that we are supposed to be able to do?

I am posting here because I am awaiting a resolution from a ticket from Aug 30th. I have had a few seperate issues, one with gem billing and another with an account ban.

I originally submitted the gem billing issue on August 26, Incident: 120826-011612. Since then I have also had an issue with my account being banned, so I submitted another ticket updating on August 30 to include that issue as well, Incident: 120831-002045. The billing issue was resolved, but both tickets were closed despite my account ban appeal still awaiting a response. I wonder if having two issues on one ticket wound up causing the 2nd issue on it, the ban, to get overlooked.

I have since responded with another ticket on Sept 5, Incident: 120905-010453, and am still awaiting approval of the ticket, since I had to resubmit the issue to try and get it resolved. I have also updated the other ticket that included both the ban and the gem issue on it.
I am not sure if posting here will help, but I have been waiting a week and can hope you will expedite the process.