Guild Wars 2

Hi Gaile,

I am posting this for my friend xilliation.1789 [incident: 130209-000455]

My friend was permanently banned from GW2 “due to botting, extended unattended play, using macros, or similar behavior.” She immediately created a support ticket, and as the first time she wrote it she did not provide enough information, so she updated her ticket. She got a fairly quick response, but it only contained what seemed a very generic response: “This account has been closed for using an illegal third-party program. I want you to know that we take great care when analyzing accounts prior to termination.” (Etc.)

As she is certain she did not use any illegal third-party program, she replied asking help to find out what the issue is. The only programs she runs aside gw2 are skype, mumble, and her steelseries mouse engine. She has set the side buttons on her mouse to press “x” (to turn around), to “r” (for autorun) and on the other side to “-” (the button she has assigned to push to talk in mumble). She does not believe his mouse setup is in conflict with the Terms of Use, and certainly is not a “macro”.
After her reply she has not yet been answered, however she also feels that the first reply she received was very generic.

She knows for certain that she has not used any illegal third-party programs, and certainly has not botted, or used macros, or even broken any other rules at all. I mysef, the day of her account was terminated know that she did not or ever use third party programs or botted. Several hours before her account was terminated I was in her party and using mumble with her. She had decided to do an “All-Nighter” and farm Karka and this is when she was banned. Through almost a week and with only one reply recieved(mentioned above) she has had very little help and left in the blue. She has done nothing wrong or against the Terms of Use and She and I would like to know the possible ways of having her account returned to her. She is very upset about this unjust ban, and as a long time gw1 and gw2 fan, and as someone that has spent 1000+ hours in the game in about 5 months, she really misses the game, and feels very frustrated and helpless.

Thanks in advance!