this was a pretty easy trouble shoot. pay attention to the people saying they have 2 or more computers but only 1 works…….. then when they run off a tether connection it works. simple fix that worked for me was bounce my dhcp IP. the second i bounced it i was able to watch the files download. it seems that gw2 isn’t responding to your current ip addresses. once you bounce it it works fine. anyway like i said worked for me.