As an answer to the general question, yes, when we discover that an account was compromised, we investigate thoroughly and do our very best to track and close all accounts involved. I can remember a case when one reported hacking resulted in 38 closed accounts!
While it’s true that we do not have the capacity to restore (roll-back) accounts quite yet, we will be able to restore accounts in the future. We are very excited about this, because it will mean that innocent victims who request the service immediately following return of access will suffer fewer ill effects from an account compromise.
Gaile Gray
Support Liaison
ArenaNet
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Gaile,
As you quoted in the reply above, when you say that “victims who request the service IMMEDIATELY following return” do you mean the roll-back service will only be avaiable to those that get hacked in the future and not now? If so, what happens to the victims of hacked accounts prior to the development of the “capacity to restore accounts”?
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