Showing Posts For JyMissy.4351:
Chamone.6890, please clearly state how does it sound like he bought gold to get mats?
Sorry about that.
Maybe you can pin this up as well.
Thanks for your response Gaile. This is nothing against you, but the response is really not satisfactory. In this issue, it is every aspect the developer’s fault, and the players who are wrongfully banned are the victims. If service recovery was good, then so be it. After making a mistake, the service recovery was bad as well. In any situation, it would just be bad customer service. However, unlike many other service providers, players are attached to the game due to the amount of time and efforts invested. So people can’t just “stop buying”.
I believe that the first thing the developers should express should not be sympathy but apologies. And quick rectification measures. Can I gently remind again, that the issue doesn’t affect just the banned player, but also those that are close to them. In my opinion, you should unban all the lower risk accounts for now, even if you have to unban the “real RMT” accounts, and re-look at your procedure.
My one cent worth opinion.
being from a game company in the past, system will flag out potential high risk botters etc, and a GM will go over the list and decide whether to ban.
It feels like anet does the opposite. System will auto flag out and ban.. before GM does check and unban..
some of the stories I’ve read are incredibly… stupid. sry i couldnt find a better word.
if it’s not possible to do perform banning manually, perhaps you should relook at the logic used.
We have a friend.. that just got his legendary after receiving help from fellow guild mates. Sadly, he never got to show it off much, since he got banned for RMT soon after..
If you do a proper check on all the people who sent him stuffs, they’ve ran loads of dungeons and wvw together since long before.
On top of that, there is no reply from support, and there’s no way for him to post on the forums since even his account access to forum was locked.
Well done Arena net.. well done.
When are you going to address the issue? Please understand that these actions did not only upset the person who was banned, but resulted in distress to those around him as well.