Showing Posts For KILO.6483:
I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.
I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.
- Please indicate the date you purchased the game.
- Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
- Please check your credit card statement and verify if you were or were not charged for the game.
- Please note if the charge on you CC statement is a completed charge, or is “pending.”
- Please post your Incident / Ticket Number here.
Thank you for your help with this.
Please note that this thread is not intended to expedite your ticket. Please do not post here simply as a means to try to get to the front of the queue. Post if you want to share the above information, and if your situation exactly mirrors what I’m investigating, but beyond that we’re not using this thread to expedite or follow up on tickets.
If you have waited three days or longer for a response, please post in the Tickets for Review – 3 Days and Older thread.
Please indicate the date you purchased the game
- November 8, 2012
Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
- Purchased directly from buy.guildwars2.com
Please check your credit card statement and verify if you were or were not charged for the game.
- Credit card charged
Please note if the charge on you CC statement is a completed charge, or is “pending.”
- pending
Please post your Incident / Ticket Number here.
121112-000152