I would please like an update for ticket number 580836. I filed it on April 29th and have had zero response from support!
It has been even more frustrating by the fact that because my account was terminated, I seem to not have access to the forums so I’ve had to use my roommates account to post this reply.
I also have another concern, after getting hacked, I changed my password and added an authentication on my phone, but I still am seeing log in attempts from Texas when I live in California, and I don’t know how to prevent this at this point.
Any help in how I can stop these unauthorized attempts and recover my hacked account would be appreciated.
Regarding the Texas IP address, it is just you interacting with the Forum. Here is Dev response: https://forum-en.gw2archive.eu/forum/support/account/My-recent-connections/first#post2846022
Thank you for clearing that up!