Showing Posts For Kangbu.3418:

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in Account & Technical Support

Posted by: Kangbu.3418

Kangbu.3418

Im playing from Alberta, Canada and NA servers in Henge of Denravi.

Mine just gets disconnected randomly, between 2 – 15 minutes. Doesn’t matter what I’m doing, doing quests, my story line or just going AFK. Usually happens around night time, I guess because there’s more people playing.

This is what I noticed, when gw2.exe is running, I get the disconnect problem. And this is NOT just getting DC in game, I lose connection to my home router thus, losing connection to the internet. I did a simple continuous ping test from my computer to my home router (which is my default gateway). And just so you guys know, my home network setup is very simple ; a wireless home router that is connected to the internet.

After around 2 hours of testing (1 hour yesterday and 1 hour today) as I had the same issues yesterday, this is what I noticed:

1. My pings to the router is 100% successful, when I’m NOT running GW2. I was also constantly checking my internet connection and it was working pretty good.
2. Okay now, I run the game, play for a couple minutes, then BOOM. I alt-tab right away to check my pings, then I saw that I can’t ping my router for some reason “Timed Out” or “Destination Unreachable”. Then when I alt-tab back in game, I’m already disconnected “Error 7”. I try checking internet connection using a browser, but its NOT working coz duh, I can’t ping the router.
3. Around 5-10 seconds after I exit my GW2, pings get through again, I check internet connection, and it works.
4. I try to run GW2 again, then same thing happens, over and over.
5. While I was doing this “test” on my gaming laptop, I was also trying to do a continuous ping test from my work laptop, just to see if my game laptop is the only one that gets disconnected. But a big NO. Everytime my game laptop loses connection, my work laptop loses connection to the router as well (pings dont go through). So what a bummer!

So now… hmmm…. for some reason, I dont know about the others, but for me, running GW2 seems to wreck the connection between all the computers in my house to the router. So maybe, GW2 is impacting the router for some reason.

Why dont you guys try doing a ping test and see if you lose connection to your router? Just to see if maybe I’m the only one having this issue.

:p

(edited by Kangbu.3418)