Hello,
I’m here with my friend’s account, because mine was hacked 1 week ago. I sent a ticket and i was waiting like 5 days to get an answer, i got the answer but it was an answer without any kind of logic, because i explained that i have been hacked and they changed my e-mail address and everything and they said “click here and change your password”, so, 5 days waiting and getting an answer saying “change your password clicking here”.Then, i answered them explaining my situation better with all kinds of information that you would need, and I’m still waiting. Do I need to wait another week to get an answer?
My reference english number is: #120904-005254
And the spanish one is: #120904-005112
I did both of them because i was not sure if the spanish one was done in the right way.
I hope you will answer me today, thanks.