In the same boat as some of you ticket 120903-000666 . Got all the items but the tome of influence didn’t do jack when I used it , other than some pretty special effects. No Mistfire wolf elite skill either. The Option is just greyed out with no ability to train or select it in my skills window.
Support ignored me for over a week and closed my ticket on the 9th day so I went ahead and Escalated my dispute to a claim against NC soft / Arenanet for the funds spent for the gems back.
Maybe someone will acknowledge the problem before the claim is settled and I can cancel the dispute.