Guild Wars 2

Gaile Gray.6029:

Update: 15 August 2014
Kelkith.7014 The team assuredly did try to help, but none of the information provided was accurate on the account. Wrong name, wrong address, missing credit card, no serial code, etc. Your friend is welcome to discuss in the ticket to explain why this so clearly does not appear to be his account.

No, they did not try to help. Looking at the email, they merely informed him that they could not help him with his account. They made no attempt to work with him, or ask for any specific information. Currently we’re faced with two options: buy a new account while its still half off. Or, switch over to playing a different game. At this point the sheer lack of customer service is pointing towards switching over. I hope we can still get this resolved.

Gaile Gray.6029:

Update: 13 August 2014
789732 – The team was unable to establish ownership of the account. None of the information provided proved ownership, so they are unable to help. (The non-matching information is not solely related to the e-mail address but to all details on the account.)

This is ridiculous. He provided paypal information as well as named details of the account (friends). It seems that customer support doesn’t care to simply toss out someone’s account even though they have given your company 70+ dollars. The only information that he could not provide was the serial code, but this was due to the Email provider (lavabit) has been shut down. I would assume the Paypal Transaction ID would be sufficient. If this is not the case, could you clarify exactly what information he needs to provide to get his account back?

Edit: After looking at the emails, support did not make any attempt to work with him or communicate beyond informing him that they would not help him. Really great customer support.

I made a post in the sticky above, thank you for the advice. Hopefully we’ll be able to recover his account, otherwise I have little motivation to keep playing (even though I do love the game, I’d rather play something he can play)

Recently my boyfriend and I wanted to get back into playing Guild Wars 2 again, but he was unable to remember his password. When he attempted to recover his password, the recovery email was set to a lavabit account. Lavabit unfortunately was shut down by the owners, and he no longer has access to that email account. After submitting a support ticket with both the paypal information as well as multiple pieces of relevant information regarding the account, support informed him that they were not willing to restore access to his account. He has spent a fair amount of money on gems, and we would both be very disappointed if he could not gain access back to his account. I’m posting this on his behalf as he is unable to log into the forums. The account name in question is [[redacted for privacy]] and the relevant ticket is #789732. Thank you.

Recently my boyfriend and I wanted to get back into playing Guild Wars 2 again, but he was unable to remember his password. When he attempted to recover his password, the recovery email was set to a lavabit account. Lavabit unfortunately was shut down by the owners, and he no longer has access to that email account. After submitting a support ticket with both the paypal information as well as multiple pieces of relevant information regarding the account, support informed him that they were not willing to restore access to his account. He has spent a fair amount of money on gems, and we would both be very dissapointed if he could not gain access back to his account. I’m posting this on his behalf as he is unable to log into the forums. The account name in question is Mattiehorn.2360