Guild Wars 2

Posing from Singapore, I have brought the heroic digital edition few days ago, up till yesterday, I manage to squeeze out time to start playing, feeling excited as I have checked alot of reviews and noted that Anet has been actively updating new content every 2 weeks which is a superb thing for MMO.
At the start of creating the character, everything is smooth, the nightmare started after my character was created, as soon as my character spawn in the game world, I am disconnected (how i know? there is no response to any npc or mobs interactions, plus I have been playing MMO for years) Error code=7:11:3:191:101 has been keep poping up on every attempt to log in to the game world, I gave out after more than half hour of trying. I have tried restarting the computer, the internet but I am still disconnecting like crazy.
Do note that: I have alot other MMO games in my computer but they do not have any connection issues.
I felt that I was cheated to buy this game, as the connection sucks big time and I am unable to play at all. Disconnected in less than a minute.

Please assist in solving this Error code=7:11:3:191:101 issues (I have gone through the tech support site) it seems that you are not interested to aid on this issues but I am more than happy to try out the methods you suggest to fix this issues but if you are unable to provide any solution , you can just refund my money.