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Account hacked

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

arenanet would never admit that your private data is at risk. good job at deactivating your card.

Has Anyone Actually Been Helped?

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

No. Nothing. Nada.

Hacker Blacklist

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

At least your hacker wasn’t chinese.

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Glad to see i’m not the only one that feel like throwing a brick at this crappy customers support lol loving what you did with that second screenshot, if that’s not explicit enough i have no idea what might get through to them… xD

yeah, they can go “kitten” themselves.

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Anyway, high five for having my account hacked and password changed by chinese people, but still being able to complain about it over the forum. I’m assuming the forum account isn’t linked to the database for game accounts.

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Great job. I didn’t change “kitten”.

Attachments:

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Their recovery consists of using the email that the hackers changed. Arenanet, are you even trying? All that brainpower put together equals a moronickitten method for being unable to retrieve your account?

Attachments:

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

After the first hacking, I changed my password. After the second hacking (and finally losing everything), I emailed arenanet and changed my password again. Finally the hackers managed to change my password.

No. I am still not infected with a rat or keylogger.
No. I have never used these passwords on any other gaming site.
No. I was not phished 3 times.
No, the chinese hackers are not just using a database of logins to bruteforce your accounts — the vulnerability is on arenanet’s end and they’re UNWILLING TO CONFIRM IT BECAUSE THEY’LL GET THE UNHOLY “KITTEN” SUED OUT OF THEIR "KITTEN"HOLES.

Attachments:

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Move on. Arenanet absolutely “kittened up” with the security system and customer support. This game reeks of NCsoft all over it, but it’s covered up with the name of a different company. The chineseseses are ruining the game, renowned graphics cards can’t handle the meager graphics, and the trading system sucks “kitten balls”. Also, I can’t curse for “kitten”.

I’d rather play TERA or go make money IRL.

Unhacked myself! Self-help worked!

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

If you can “unhack” yourself, then don’t you think a hacker could “rehack” your account?

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Maybe you’re not looking hard enough.

Then explain how you believe I am not looking hard enough, after that share with us how you found it. I will then maybe try your method.

it’s the ingame cash shop browser.

Awesomium is the web browser used to power the Gem Store and Trading Post, it is not even remotely close to being suspicious.
http://awesomium.com/

The point is that users don’t even know it exists in their processes. Anybody would be suspicious of it if they knew it existed; even if it’s not malicious.

(edited by Keshanberk.8462)

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Tell me why there are 100 other posts involving hacking. Tell me why GW2 can be bruteforced.

As far as I know, logins are rate limited, along with an email to verify new IP’s to login to your account even if they are successful in determining your password. If they were able to get in to your mail to allow themselves in, your “hacking” is a much larger scope than GW2 itself.

Why are there so many? For the reasons I mentioned in the first post, people often use passwords on many sites, or so simple that it appears on a password list. Even if there are “hundreds of hackings”, statistically they’re likely to fall in to one of those categories, or actually be infected.

Even if there were 1000 compromised accounts, that’s only 0.001% of the one million copies pre-purchased.

Acknowledge fromatic’s post about the chinese IP that attempted to get into his GW2 and gmail account.

Return the physical gw2 game box to bestbuy?

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

It’s like opening a pack of pokemon cards — they won’t refund you now that you’ve opened it.

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

Awesomium is the web browser used to power the Gem Store and Trading Post, it is not even remotely close to being suspicious.
http://awesomium.com/

ArenaNet is not getting “hacked” or “compromised” in any way, it is likely you are either using a password you’ve used on another site that has been compromised, or is common enough to appear on a password list. At this point, the best way to secure your account would associate it with an entirely new email address, and new password with varying case, numbers, and characters. Assuming your computer isn’t compromised, this should be more than enough until authenticators are available.

As to the games performance, I run the game just fine with a fraction of the hardware, the issue is likely stemming from either hardware (failing or overheating), or software (old drivers, conflicting software).

To check hardware temperatures, I’d suggest Speedfanhttp://www.almico.com/speedfan.php

If you’ve not done so already, the latest beta drivers from Nvidia contain some optimizations for GW2 – http://www.geforce.com/drivers/results/47630

Tell me why there are 100 other posts involving hacking. Tell me why GW2 can be bruteforced.

Sorry but I checked the windows task manager and my firewall’s built-in task manager and I don’t see any ‘awesomiumprocess.exe’ processes running on my system while playing GW2, so does it really happen to everyone?

Maybe you’re not looking hard enough.

(edited by Keshanberk.8462)

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

After they got in the first time you should have changed your password. If your password matched your email account you would want to change that as well.

I Did and I stated that in the video. But thanks for listening.

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Keshanberk.8462

Keshanberk.8462

^ It’s been about 30 minutes since I woke up and found all of my gold gone (again). Except this time they also took my items. I wouldn’t be surprised if they looted my bank also. I didn’t check, but I don’t really care to check because I’m probably done with GW2.

No, I didn’t get phished. No, I didn’t download a malicious program or keylogger or rat. No, I didn’t share my account. No, it’s not my fault.

Hell, after you installed GW2, did you guys even look through your PC processes while playing GW2? A process named awesomiumprocess.exe actually shows up in your processes stemming from GW2. This happens to everyone. However, it’s not malicious; it’s just a stupid as kitten name for a process.

Anyway, I’m prettykitten off with arenanet.

EDIT: “I’m pretty kitten off with arenanet” ? Seriously? There’s censorship in my post?

(edited by Keshanberk.8462)