Guild Wars 2

I am posting on behalf of my hubby who was playing 3 days ago and was booted and account was suspended for account issues. He sent in 2 tickets and has yet to receive a non automated reply. (He made a mistake on the first one as we recently moved and he did not recognize our new IP being listed on his account.) Ticket #s are 1146392 and 1147921. Thanks for reading I hope we get this sorted soon I need my farming buddy back to catch up on new contents!

Was there any notice of work to be done today or do we have an ETA of when we will be able to log back in :c