Guild Wars 2

hacked [Incident: 120905-008710]

Seventh day and account restored WOhoo!!!! (gold all taken ) but aleast had my account back keep your chin up guys they will get to you soon.

Incident: 120905-008595 Hacked Account

Day 6 Still waiting …………………………………..

Incident: 120905-008595

5 Days and counting …….. tried to get money back on this game but can’t as its a online game,Sigh bought 3 copies for myself and family members ,worst purchase ever!! feel totally ripped off ,if this company was in the high street i would of had my money back by now.
Internet companys can get away with anything there should be law’s protecting us from company with such bad customer service and security issues.

Posting on wifes account …….
Contacting my card company in the morning to see if they can get my moneyback thats my last option sadly, the game itself is great

Automated after 3 days thats what i call brilliant customer service Not

my wife has logged in for me to make this post

I think ive just had the worse responce ever, my account was hacked 3 days ago i sent a ticket immediately and i’ve just recieved a responce now i dont know if im being a bit Dim here they sent me this link with the following message.

Thanks for contacting Guild Wars 2! After a quick review of your ticket, we feel that the information below could resolve your issue. Your ticket has not been closed and you will receive an additional reply as soon as we are able. However, if the information below does resolve your issue please close your ticket to confirm that you no longer need our assistance. Doing so will assist us in helping everyone in a timely manner.

Reset Password & E-mail Authentication************************************
If you were previously experiencing an issue resetting your password or authenticating your email address, please follow the directions below.

1. Go to https://account.guildwars2.com/recovery
2. In the “Email / Account Name” field, enter the email address used for your Guild Wars 2 account.
3. In the “Serial Code” field, enter the serial code you registered to the account.
4. In the “Character Name” field, enter the name of an existing character on your account.
5. Click “Verify.”
Be sure to set your account password to a strong, unique password that you’ve never used anywhere else!
See this comic (http://xkcd.com/936/) for advice on picking a strong, unique password.
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How can i reset my email address when its been hacked and i dont know what they have changed it to . Please help dunno if its just me or am i missing something here.

Soon as i try to enter my details in the feilds required it just says theres been an error please contact customer support.

Ticket number [Incident: 120905-008710

My husband received an email this morning stating that his account name had been changed and now he can no longer log into the game, post on forums etc, his account has obviously been hacked.
Ticket number 120905-009319

How long will this process take before he is able to play again? i have checked the forums and some people are saying that have been waiting 5+ days for a game that has only been released for a little over a week, my advice is for people not to place any credit card details on their accounts until the security has been improved, maybe by using an authenticator application…..