Guild Wars 2

Can I have 36 or 136 please,
IGN StormWombat

This event sounds awesome I am planning to attend

I have to say that I have been watching this thread with great interest, I am being affect by this, but I am beginning to believe this has very little to do with network issues. Well I don’t believe it is a network issue with regards to connecting to the GW2 Server Farm.

So the information being asked for :

Your location : South Africa
Time and date of incident (plus time zone) : Prime Time SAST (Gmt +2) so from about 6pm local till about 11pm local time (This covers Eu Prime time)
Game World : Whiteside Ridge (Not that this should make much difference with the Mega Servers.
Brief description of what you’re seeing:

This is where it gets interesting. Basically this is highly dependent on the map. more specifically the more high population maps, and why I am not sure it is a general networking issue.

The first symptom I see is that if I atempt to access certain maps ( LA, Gendarren Fields, Straights of devastation, EB, PvP) I will get the map load screen for up to 10 minutes before I get the network disconnection error (7:etcetc).
This becomes specifically frustrating when all I want to do is play a specific game type and then I can’t…
Now while this is happening, I can log into another map with an alternate character and have ZERO yes 0 lag. ie .. I have one character in straights of devastation .. which can’t connect but I have a character in Cursed Shore and that connects with no issues and has 0 lag.
That is the first scenario.

The second one is if the “lag” hits while I am on a map. The symptoms to this are action Lag ( I use action because if I attempt to do anything that will interact with server side) I can have up to 60 seconds of lag. The lag will result in rubber banding and often my characters death due to something.
The final fail on this is the lagging can cause a disconnection, which then results in the first scenario.
My choices here are generally I wait it out (which I do if there is a meta event running the lag clears when everyone leaves)
Or
I swop out maps… (ie I will jump from say Straights of Devastation to Malchors Leap) and the lag will vanish on the new map (yes it may take me 60 seconds to start the map swop). but once I have done the swop I can play normally. So I have done nothing but swop maps.

Additional Info :

Now I know that the time of day plays a huge part in this. I can play during the day (so off peak play time) There are no issues (even when my isp is throttling me to hell and back).

I have run things like pingplotter and normal traceroute, and I can see that my spike in latency happens when my traffic crosses the Atlantic. But .. I am still running with under 200ms.
This time is to accounts.guildwars2.com, which was suggested as the target to use when doing this testing (I saw it in one of the threads). I have tried using the actual map address as the target for ping plotter etc, but it appears that they don’t accept icmp from the world in general. I am not sure if this is the intended behavior, although it wouldn’t shock me to know that is as intended.

I also run with the -MapLoadInfo flag on my gw2.exe and I can see how far along in the loading process it gets, It seems to hang once it has gotten to the map ready state, and the map background music will play and then the hang continues.

I have just realised this is a bit of an explosion of information. And may be a little Overwhelming.

If there is any more info, that I have not provided that would be useful to the devs Let me know and I attempt to provide it, I am also happy to try test specific things for devs.

Thank you for the rapid fix, was able claim it this morning .. and so was my fiance.

I have to join this thread, I only have the golem listed for 500 gems, I don’t have it as an option in promotions, I have been able to get all the other giveaway options from black lion. ie I got the dye pack.

I have tried with both an alt and my main character to see if that made a difference, but that doesn’t make any changes.

other general info that could be useful .. I have a normal account not deluxe and as far as I know I have never had a golem banker.

I am begining to wonder if there is not some problem with SA ISPs.

I am glad that the dns fix is working for people, but it doesn’t solve the underlying problem of why we are being hammered with dns issues.

I have noticed the changing dns servers has worked for my home line, but there are situations where I am not able to change the dns servers (ie at work).

There needs to be done something done so that we are not required to use a fudge to get the updates.

Is there any reason why dns is so badly affected.

Location, Eastern Cape, South Africa.

Anyone else noticing that it appears to be South Africa that is affected ?