Guild Wars 2

I’m writing here cause if i try to go to the support page there’s a message saying the security certificate is expired.
So there’s the new information you asked me.

For me this problem began when my caracter goes to a portal from Mount Maelstrom to Straits of Devastation, now i have access only to the caracter selection and all of then have the same problem: infinity loading time with the final error.
I try with the port test and now i have also different errors:
5:11:3:157:101
7:0:0:783:101
What should I do?