Guild Wars 2

“120830-012231, 120907-004743 We believe this was resolved as of 09/07; can you update us?”

I did not receive any new password at my registered e-mail address after 09/06. I still haven’t received a new password.

I can login to the support site with my e-mail address, so that address is correct.

Vvarg.6549

Your Recently Submitted Questions
Help with password reset 120907-004743 Duplicate 09/07/2012
Access Restored 120830-012231 Closed 08/30/2012

The 08/30 ticket was closed even though I replied that the new password I was sent gives me an invalid password error.

My second ticket to try and get the password reset got closed as duplicate, even though I only made the ticket after I got the mail my account problems had been “resolved”. Please check with your customers wether tickets have really been resolved before closing them. We like being taken seriously. I really feel I’m being ignored because you have my money and don’t need anything else from me.

It’s been 6 days since I heard anything and all I need is a simple password reset.

Vvarg.6549

My account was hacked and used for spamming goldseller sites. I could still log in to account management, just not the game or support. Account got unbanned and given a new password. New password doesn’t work. Total time without login: 11 days.

My wife has kindly granted me access to her account to make this post.

Incident: 120830-012231
Vvarg.6549