Guild Wars 2

Not wanting to jinx it but…

Lag didn’t start yesterday until 9.30, and today there hasn’t been any at all! Has it finally been fixed?

Hey guys.

So today’s update, he called and said they were still “monitoring” the line. He also said he checked all the landline numbers I gave him and none of them had called to report a problem, to which I replied that most people were either switching to another ISP or couldn’t be bothered to get through their call centre because most were so unhelpful. I got quite angry with him and said I felt like they weren’t taking the problem seriously because only 2 people had reported it, to which he basically said yeah that’s right, if only 2 people call in then only 1 person will work on the problem, if 15 people call in the team will be much bigger.

He suggested trying to get you guys to call in but I said to be honest no one can be bothered, is there a direct line I can give them so they can contact you and you actually believe that this is a widespread problem. He’s given me an email address, it seems fairly generic but I urge anyone still interested in getting this problem solved to email customer-service@ee.co.uk – he said make sure to mention your landline number, the time you are experiencing the problems and the game you’re experiencing them with, i.e. Guild Wars 2.

Hopefully if we do that, they’ll start taking it seriously.

P.S. Hype for tomorrow!:D

techniQue.8217:

after seeing this post i honestly think there is no point in contacting them because they are not going to do anything about it.

This is the exact opposite of what you should be doing, I just got off the phone with them again and they are monitoring the connections of the landline numbers I gave him but he reiterated that the more numbers he gets the more likely it is they will get off their butts so to speak and figure out the problem. The more customers affected the more likely they will lose business to people leaving EE, so it’s in their interests to fix it ASAP if it’s a lot of people.

Apparently the engineers are monitoring the connection today for 24 hours, so he’s calling back tomorrow with any updates they’ve found. In the meantime, continue to send any landline numbers to me via private message, or call them yourselves and report the problem with as much detail and reference to other customers as possible.

Given similar problems that have happened in the past (from my research), this could take months to resolve. It might be time to start looking into alternatives for the expansion. You could tether your phone (if you have a 4g connection, enough data, and no extra charges to do so) which is what I’m doing. You could go to a parent’s/friend’s house for launch evening (bear in mind its going live at 8am UK time so you will have most of the day to play if you don’t have work). You could use biznit’s program he suggested earlier and play with 400 ping, or you could invest in a dongle and play that way. It’s a shame, but I guess we just gotta live with it.

In the meantime, I will keep you updated on what EE say, though I recommend as many people as possible call them to report the problem (make sure to be as specific as possible so they don’t think its just a problem with your computer or your specific router) so they have more reason to escalate it.

Thanks all for the numbers, they’ve been passed on to EE and the engineers are gonna run some tests (or something like that). Calling me back on Monday to update around 5pm.

@biznit – we’ve all seen your posts, I even replied to you directly, but 400ms is personally not playable for me, and I kind of resent your attitude of “you should just give up, no one will help you”. You can stop flailing your arms around yelling “NOTICE ME” now.

I currently have 5 numbers to give to the EE guy when he calls later on, he did say 10-12 was the number he’d need to escalate the problem, so if anyone else has that information (even if you don’t actually use your landline), please do send me a direct message, it might be the kick up the butt they need.

So EE have called me again, it’s clear they still don’t have any idea about what the problem is since he asked me what time the street lights go on in my area as that might be affecting my internet. I had to reiterate that my internet speed was fine, it was just one connection that was fubar’d sigh.

The gist of the phonecall was, he needs to get a list of landline numbers that are experiencing this problem. I tried to explain that convincing random strangers from the internet to give me their home phone number would come across as a bit strange and unlikely to happen, and I suggested that each person ring up individually to give that information, but he seemed to think that wouldn’t work nearly as well and it would be best if he could have all the numbers at once, to give to the BT engineers so they can run some tests.

How do you feel about this guys? I’m happy to pass along any landline numbers if you give them to me, he said he needs 10-12 to escalate the problem. He’s gonna call back tomorrow at 7.15 BST, so let me know!

As much as it pains me to say it, I found some forum posts from around a year ago that detailed a very similar problem and it seems it took 3 months for a solution >_< hopefully won’t be so bad this time. I’m thankful I still have a fair amount of data left on my 4g so I can play HoT even if the problem hasn’t been resolved by then. And of course there is the solution biznitchash is suggesting if all else fails.

Your comments about Ventari and the tablet are spot on. I am waiting with baited breath for the BWE3 revenant feedback and pray that he gets some love, otherwise I’m gonna have to resign myself to dragonhunter

Hey guys,

On the phone with EE right now, the guy I’m speaking to seems to think I’m the only one who has called with this problem, he says if he can get evidence of other EE customers that are experiencing this, he can escalate the problem. I’m giving him a link to this forum so perhaps they can see how many of us there are, and also to benefit from any of the details you have all provided.

As an update, EE called me back today and said they were ‘working on the issue’ but ‘needed some time’. They’re going to call again with an update. Hang in there guys!

And funnily enough, in using my phone’s 4g connection to play which is actually through EE also.

It’s nice to know I’m not alone! I’ll let you know what the EE man says when he calls back tomorrow after he has spoken with the BT engineer – hopefully I can direct him to this thread to show its not just me, it’s a large-scale problem.

Just out of interest guys, what part of the UK are you from? Trying to see if it’s a regional or national thing. East Midlands here

Just putting this out there to see if others are experiencing the same problem as I am.

Four days ago, I noticed that I was getting severe lag in GW2, and only GW2. My internet speed was absolutely fine, other games and applications were working perfectly, but GW was practically unplayable: if I even managed to log into the game, I would try to use a skill and it would take over a MINUTE to activate.

Miraculously at midnight that night, it all started working perfectly again. The next day, at around 6.30pm, like clockwork the same problem came back. I tried to figure it out myself, I played the game on my work laptop and had the same issues, I tethered my phone and used its internet connection to play and that worked just fine. I figured there must be some sort of throttling going on by EE. The same problem has been happening for 4 days in a row now.

Today, I rang EE to try and fix the problem. After battling with the person on the other end who point blank refused to deviate from his script, and being put on hold for fifty minutes by a supposed “technical engineer”, I finally managed to get someone who seemed friendly and actually understood the problem I was having. Unfortunately, even after performing all their line checks and whatnot, they still couldn’t find any problem with the line. (this wasn’t surprising since my speedtests were always coming back super speedy.)

As it stands, I cannot play Guild Wars between 6 and 12. EE are apparently going to call the BT engineers on Monday to see if there’s anything they can do, since BT may own the exchange where I live.

Anyone else in the same boat? The more of us there are the more likely they are to fix the problem. I’ve heard they have a history of not admitting it when they have accidentally throttled something they thought was a torrent site.

Deflecting shot: I love the concept of the skill but still find it difficult to use effectively – you absolutely cannot use it to take out a projectile perpendicular to you, you’ve got to be shooting directly in front of yourself to even have a chance at destroying something. Not sure how this could be changed, might just not be possible with this kind of skill.

At least I would want the skill to be instant cast – it’s fun to use as a reactionary skill but with the added .25 seconds of reaction time, it just feels that much more clunky.

I feel like DH is close to being really fun, there’s just a few things that need to change to make it a real contender.

All I want for Ventari is less clunkiness. I’m okay with not having as much healing as druid since we have better boon coverage (esp protection) and possible 50% dmg reduction from Jalis. But please, make Ventari healing fun. Summon the tablet as soon as you swap to Ventari so we can do things like clutch projectile block, or clutch heal or clutch condi removal. Having to summon the tablet crippled the fun for me so much.

Something else I found was that with the cast times and how slowly the the tablet moves to its destination, your allies have already moved out of the way and your heals go nowhere. That heal you charged up before you moved the tablet? Ally has already dodged out of the way.

I really love the idea of the Revenant, I had my heart set on playing one as soon as I tested Glint, but I feel I’m gonna be pushed into the druid because the healing is not just better, but more importantly, more fun. Please please please bring Ventari to the place the Druid seems to be at.