I’m only posting this on behalf of my friend, he cannot log-in to the forum since the hacker changed his e-mail/ account name.
Support Ticket: 120906-010147
Display Name: Oktavian.6401
Character Name: Oektan
At 9/6/2012, he got a notification from ArenaNet that someone changed his e-mail address, so he cannot log in to the game or to the forum. He is waiting for more then 72 hours already.