Guild Wars 2

I’m posting this for my friend who got his account suspended (he can’t access forums) and we do not know what happened. It’s been a week now, since the last reply from support.

the account name is:
mcquack.9678
reference number: #121121-002828

A friend of mine got his account suspended. His public name is mcquack.9678. He sent a ticket a week ago and support said that the Payment Review Team was checking the sittuation, but a week has gone and no answer. Can somebody help us with this?