Guild Wars 2

ya I did all that, I can log into my account fine but when I go to put a ticket in it wont let me log in. says password is wrong, funny that it works when I log into my account.

I bought game twice, first time I didn’t think it went through, so I went in and did it again looked at email and they billed me for two!!
I tried the customer refund page and it just put me in circles, and would not let me file anything. I cant reach anyone, so I guess ill have to take it up with credit company. what a way to run a site. this sucks for new comers. can anyone help!!! knock knock anyone in charge????