Guild Wars 2

Would like to request a status update regarding my ticket. “(562900:Re: Request received: 562895:Account restoration)” It is going on 10 days since initial ticket “(558940:account hacked and gems and items stolen)” I believe they are merged under the 562900 ticket since it is all one issue? Have not received an update since 4/23. Thank you.

Looks like I’m going to miss the sale for the unlimited use mining pick that I was saving my gems for until they were stolen.

FYI
Submitted two tickets due to my ignorance. 558940 to report my account was hacked and 562895 for the account rollback after reading that I could do that. One was submitted on 4/20 and the other on 4/22. I’m sorry about the confusion and I understand the complexity of the situation. I am not going to be upset about the length of time to get my gems and items back if there are repercussions for the hackers.
I have gotten emails regarding escalation on my tickets and not knowing what is taking so long.