Guild Wars 2

This is very similar, almost exactly, to what I have encountered with for my Guild Wars 1 Account. I always knew that others have had the same experience and frustrations I endured.

Thank you for sharing, ShaBangBang, and best of luck in everything you do.

Michael Henninger.7451:

Hi everyone! Gameplan:

All login tickets should be done by this time tomorrow. Password resets, email changes, and authentication removal should all be looked at in 6 hours or less UNLESS you don’t provide enough information to prove ownership of the account (fill out your ticket forms thoroughly!).

Gameplay issues such as deleted items, missing skins, missed rewards are taking the full 72 hour SLA to respond to.

Appeals are also taking longer than normal but we’re getting to them. Again, give us as much info as you can to prove ownership to speed this up.

Guild Wars tickets will soon be handled with GW2 tickets – this will remove the issue of you guys having to wait weeks for help. Note: This will still only apply to game access as we do not support gameplay or bug issues for Guild Wars anymore.

Hello,
On March 12, I sent an e-mail with more information to prove ownership of Accounts in regards to Ticket #1148798.

I also just sent another e-mail requesting a Status Update for this matter.
Hope to hear from you all as soon as possible.

Thank you.

Michael Henninger.7451:

Guild Wars 1 tickets.

If your ticket is login related we’re moving GW2 team members over to work on those. If it’s an appeal and your account was compromised we’ll get you back in. If it’s gameplay related you won’t get a response immediately but it will eventually direct you to the Guild Wars wiki.

Going forward all GW accounts with linked GW2 accounts (or seeking a link) will be handled by the GW2 team in order to speed things up.

Again – we only support game access and exploit reporting for Guild Wars. All other issues are no longer supported (game hints, bugs, etc.).

Hope to be able to log onto the Orginal Guild Wars 1 again soon! Thank you for an update!

I would also like to add that I am also experiencing this exact same issue of code=045 since January 18.

Hello,
I submitted Ticket #1148798 on January 19, 2015 to contest the Termination of using a Bot or 3rd-party Software (code=045) against my Original Guild Wars 1 Account.

A Status Update would be greatly appreciated.

Thank you very much.