Guild Wars 2

Helpful thread for a frustrating issue!

Just wanted to give some feedback – I’ve been having trouble recently getting emails to authorize login attempts from different IP addresses (one set IP address at home, and also a mobile internet modem through a different provider. I had about a 30% success rate), and yesterday I needed to reset my password but wasn’t receiving the password reset emails. For the record, I use a hotmail address. I found this forum topic, read through the entries, added the list of email addresses provided by Gaile in a previous post to my safe senders list, then requested another password change and an email arrived within seconds allowing me to change my password. Excellent, and thanks for the advice.

I do have to mention, however, that the Password Reset email I received from noreply@guildwars2.com shows up in my hotmail inbox as from ArenaNet rather than noreply@guildwars2.com, contrary to Gaile’s note on that email address. I double checked the sender by clicking “forward email”, and the first line of the email to be forwarded is “> From: noreply@guildwars2.com” with no mention of “ArenaNet” in the sender line, so all is well. Perhaps that’s just a hotmail quirk.

Thanks again!