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Please continue answer ticket # 1214799 about hacked account.
Thank you.
Ticket ?1214799
25.01.2015 I bought game for my girlfriend. She played some days and then she was hacked. Somebody hacked her e-mail and then hacked her gw2 akk. Thief deleted letter with serial code of gw2. My girlfriend turned her e-mail akk with phone, but can’t turn gw2 akk.
Today I have seen her akk on-line with another named pers and written him. He said that bought akk at second hand and now the e-mail is another.
We have all pay information. While the registration we write the phone number and can confirm it. Of course, we can confirm the first e-mail. She really want to play