I was wrongly perma banned Sunday morning after being wrongly accused of botting. I have had an e-mail apology this afternoon (Monday) saying “it appears your account was blocked in error”. Before the ban I salvaged some token gear, tryed buying gems (didn’t work), marked my status to away and went to Frostgorge to grind some lodestones (one actually dropped 30seconds before I was kicked haha). I’m guessing all of those actions flagged me up on Arenanets GMBot2.0 and a ban was automated.
I understand that live support isn’t in place without a subscription model but there has to be a better system put in place.
Help yourselves out, when you make a ticket. Don’t just send a message raging, include your full name, address (usefull for I.P checking), account name, associated email address, character names and game serial number as an update to the ticket. For some reason replying to the automated message via email rather than on the webby has seemed to move this and previous tickets through the system quicker (that could just be in my head, though). Also, make sure you clearly label the title of the message as I’m guessing Anet prioritize your ticket this way. Mine for example was “WRONGLY BANNED I AM NOT A BOT REINSTATE MY ACCOUNT”.
I’m very happy I got my account back after 24hours as I was in a panic reading the ammount of time some players have been waiting.
Goodluck guys.
oh and as an edit; I think it is crazy that you are banned from the forums when your account is perma banned as that is when you need the support the most! Would a weeks grace forum access be a such a bad thing? I doubt you’re going to have actual bots crying on the forums!
