Guild Wars 2

My account was recently suspended and later banned after being accused of fraud at the start of the month and the reply from support states that there is no way to have my account re-opened. There were many back-and-forths with support but they are assuring me that this is irreversible. Recently my brother picked me up a physical copy of the game and I figured I would just start over since my highest leveled character is only at around lvl 40. However, I don’t want to create another e-mail just to make a new account.

Is there any way to delete my Guild Wars 2 account so i can re-use my e-mail to register for another account???

121108-001042

Please help, been waiting for about a week.

Thanks in advance.

I have created a ticket, updated it regularly, and sat tight for the better part of a week hoping for the best. My account was suspended on around the 8th and was later sent to the Payment Review Team. I later received an e-mail notifying me that my card had been stolen and the retailer I bought the game from was not legitimate … which is odd because it was the official Guild Wars 2 store.

After more back and forths of them telling me that I am a thief and stole my own card to purchase the game from an unauthorized seller I finally get a reply that states the only reason my account was closed was because the transaction was fraudulent. I have checked my bank accounts and I never cancelled any charges on my account, all the money is there I was simply just not charged. It is possible the money was pending and later dropped after it was not claimed, I only checked my account after my account was suspended so I don’t know for sure.

Regardless it seems I won’t be returning to this game, my card is forever blocked from their systems, my account is forever closed, and for what exactly? Because I thought buying the game from the online store would be faster and easier?

5 days.
121108-001042

Thank you in advanced.

Hopefully that’s what the maintenance is for, I don’t like being wrongly accused of stealing my own debit card and buying from “unauthorized sellers”. Luckily my card wasn’t charged for whatever reason and I can get my account off suspension and buy a hard copy of the game (since I don’t want to take a chance with the online store again) and use that serial code to access my account. I miss my Asuras acrobatic dodges!

Gaile Gray is investigating this in the “Blocked/terminated/suspended” thread, post the date of your purchase, if your card has been charged or is still pending, and the ticket number there.

I bought my digital copy on the 2nd as well and the same thing happened to me.

• Please indicate the date you purchased the game.

11/2/2012

• Please check your credit card statement and verify if you were or were not charged for the game.

My card was not charged.

• Please note if the charge on you CC statement is a completed charge, or is “pending.”

Nothing pending, no red flags, I even called them up and they said nothing had happened.

• Please post your Incident / Ticket Number here.

121108-001042

I want to take a screenshot of the “Thank you for purchasing Guild Wars 2!” email confirming that I indeed received it, but I know how easy screen grabs are to tamper with and such. If it’s needed I can prove that I have it.

I guess the lesson learned is don’t buy the digital copy from the official online store?

This literally just happened to me as well, I bought the game from the Guild Wars 2 website, got the confirmation e-mail, got the downloadable client, got the serial number… everything. What is going on? I checked my account balance and they didn’t charge me and I have enough to pay for the game… how is this my fault exactly? I am beyond confused and don’t understand how such a big glitch can be overlooked.

My card has been permanently blocked from their system as well so it looks like I won’t be able to buy the game or anything from the gem store with it and it’s really the only way I can pay for anything.