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Black Screen Issue (Nvidia) Unresolved

in Account & Technical Support

Posted by: Liquidity.7431

Liquidity.7431

I have tried setting the in game refresh rate to limit it to 30FPS this seemed to help for about 30 mins, then I got 4-5 crashes in 10 minute intervals.

I have looked over the bois settings and thing there seem like it would help, machine set up as the defaults, CPU and GPU temperatures seem normal.

With the frame rate locked to 30fps the GPU is not even pushing 50% loading.

I do not know what else to try, so I’m going to bail out and ask for my money back.

Games fun but really unplayable when it constantly crashing

Black Screen Issue (Nvidia) Unresolved

in Account & Technical Support

Posted by: Liquidity.7431

Liquidity.7431

Yea, 85C it “ok”, the Max CPU temp on this machine is 105C.
Also the rest of the machine is running fine. It’s an Intel Core i7.
I’ll take a look in the BIOS at the thermal settings there and see.

I have today gone back to Nvidia driver 327.02 I also restored the Audio drivers and it seems a little more stable crashing only once or twice an hour.

The game is pushing the GPU quite kitten the GPU monitor often hitting 100% so I cut all the graphic back to “best performance” and it may have helped somewhat as well.

I’ll take another look at the thermal settings.

Black Screen Issue (Nvidia) Unresolved

in Account & Technical Support

Posted by: Liquidity.7431

Liquidity.7431

Thanks for the reply.
I originally got the GW folder from a friend ( his was running fine).
When I hit problems I re installed from scratch it didn’t help.

I downloaded GPU-Z and Core Temp, The Max CPU core recorded was 85c which is fine. the Max GPU core temp was 54oC which is also not a problem.
I dropped the screen rez right down and the GPU loading dropped as expected but
it still crashed after 5-10 minutes.

I’ll follow the repairing the Game link ( thanks for that) and see if it helps.

Michael.

Try repairing the game
See if there are any Win 8.1 updates available and also just in case try reinstalling your video card drivers.
Download programs called Core Temp or Real Temp, and GPU-Z. Check the temperatures of your CPU and GPU. If they get hot the game could get crashed to stop the system from overheating.
If none of the above helps, try reinstalling the whole game.

Black Screen Issue (Nvidia) Unresolved

in Account & Technical Support

Posted by: Liquidity.7431

Liquidity.7431

I have been playing for about 2 days.
Since I started the games crashes every 10-20 minutes.
So far probably 20 – 30 crashes.
The screen goes Grey/Black and the background music keeps playing.
I have read the sticky “Black Screen Issue (Nvidia)” post.

Changing the Anti Aliasing does not fix this issue.
Disabling the Anti Aliasing does not fix this issue.
Forcing the Anti Aliasing to FXAA does not fix this issue.
I have changed many of the Nvidia other graphics options not still no luck.
I have restored them to the defaults and nada it still crashes.
I have matched my settings to a friend who isn’t having this issue and it still occurs.
I have upgrades from Windows 8 -> 8.1 it did not help.
I have installed the latest Nvidia drivers GeForce 332.21 Driver and it does not help.
I have removed my duel monitor setup and run with one monitor and it still crashes.
I have deleted the GW cache folder in appdata and any gw2 related files I could find in temp and it has not helped.

I seems to crash most often when something changes rapidly on screen, i.e going into a conversation, or during combat, though in this game where else would you be.
Once when I was looking at my Video settings in game (F11) it crashed, the Game screen (in the background) went black / gray, but the F11 Options window stayed visible and could be dragged around.

In all these cases sound continues to play, but my character is removed from the game (or eaten). Alt F4 closes the game to desktop, I can find no logs being generated from this crash.

There is nothing in the Windows System or Application logs that look like it would show a problem.

It has crashed when my character was standing still and I was just opening and closeing the various GUI windows, Guild, Hero etc.

My Machine Specs are…
Machine Specs
ASUS All in one PC series. Asus AIO transformer.
Intel Code i7-3770 CPU @3.4GHz
Geforce GT 730M GeForce 332.21 Driver
8BG RAM
64Bit Windows 8.1

Other games I have played recently with out issue are NeverWinter (online MMO)
and Dues Ex human Revolution. Again with no issues.

Has anyone got anything else I can try before I ask for a refund? the game is fun but really unplayable, certainly solo where I just get my butt eaten while logging back in.

Thanks.

Michael.