This seems to be a rather glaring sign of how dangerously out of touch the developers are with their community. We are now on week three with no answer to the bugs that have made LWS2 unplayable. Worse still, no address has been made towards a plan to remedy the bug, or compensate us for our frustrations going on two weeks now. Instead we have ‘new gem store content’ and sales that completely ignore the issue!
The most irking part here is that in order to understand the Heart of Thorns storyline, you must purchase and play Living World Season 2. Otherwise, it makes less than no sense. So in a way, this directly affects enjoyment of the Heart of Thorns expansion.
Unfortunately, consulting Customer Support isn’t going to help; the representatives don’t have the access necessary to fix the issue, and likely don’t have the authority to issue refunds. This is one of those problems that has to be answered by someone higher up. Such as the developers, or an exec.
At the very least, they could provide some public address that the issue is known and what they intend to do about it.
If any Forum Mods are paying attention, maybe you could do us a favor and poke them a few times?
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