Guys it passed 2 months and arenanet staff have not find a solution to this problem yet. We paid this game and I cannot accept that all my stuff gone for a stupid hacker, and now I can’t get back any refund not even 1 gold. I had a full exotic set, hundred stack of mats in bank, I spend hours and hours and now I have only a full green set, 5 silver, and an empy bank. Thank you arenanet, you’re doing your work very well.