Guild Wars 2

They have spent since day 1 giving priority to those who had their account stolen while others have had tickets rotting with not even a simple acknowledgement that they are even looking at it.

I just think it is time that the other tickets get some priority as we have waited more than enough time to get support especially when the issue is about something that you purchased in game with real $$$. I am not making any charge-back threats like the ton of other topics created, I just want support for something I had paid for. I do not think I am asking for a lot here.

It should be unlocked at level 30 when elite skills are unlocked from what I understand.

Hello I made a support ticket on August 29th, Reference: 120829-004599,

I have not even received acknowledgement that you are looking into my issue.

I updated the ticket asking for an update on 09/05/2012 05:38 PM

and not today is 09/10/2012 and I have not heard anything from you people.

Arenanet is really pissing off its customers who are paying for things and not getting what they are paying for and then not getting any support from you people.

Think it is time to shift your priorities from accounts that stupid people cannot keep secure by using a unique password and not easily guessable and helping those who are actually not having stupid problems and have more than patiently waited for a response from your support staff.

Please acknowledge us!

I am having the same issue!

Can we get an update on the mistfire wolf being grayed out?