What I do not understand is that if you create a support account and solve an issue, they will disable the account therefore blocking you from ever asking help again. My brother had forgotten his account info and couldn’t log into support because it was ‘disabled’ and he couldnt make a new one with his email address because one already belonged to the support account.
So I made a support account under my email for him explaining the problem and they replied telling me that I cannot make any changes for him because my email wasnt affiliated with his account. So now we are in a situation where He doesnt have his info. He cannot create a support account, and I now cannot create a support account. We have just been left in the dark…
If someone else can tell me the purpose of disabling an account while making it impossible to reactivate or create a new one, I would really appreciate some sort of logic