Guild Wars 2

Same story here, approved but still banned, i w8 until monday otherwise refund.
Ticket number:
120831-009218

Well but when we dont get our accounts back we should get our money back or not?
I mean anet promised use to turn the permaban int a 72 hour and when nothing happens they block our accounts for no reason.
I played gw1 for 5 years and I rlly want to play gw2 but i wont buy another copy. I payed 70€ + 20€ for gems on my account and all my achieves in the hom would be gone (50 points!). I just hope I can play soon or I will try to get my money back and quit.

Karma weapon exploit appeal -approaved but still permabanned.
Ticket number: 120831-009218

Same problem here, ticket number:
120831-009218

I posted this problem already on reddit and on twitter, got no helpfull answers.
Reddit Link: http://redd.it/zbs63