I’m only posting this on behalf of my friend, he cannot log-in to the forum since the hacker changed his e-mail/ account name.
Support Ticket: 120907-004987
Display Name: Tuttut.6012
Character Name: Tuttut
At 9/6/2012, he got a notification from ArenaNet that someone changed his e-mail address, so he cannot log in to the game or to the forum.