Guild Wars 2

I’m almost in the same shoes as Khazz.2360
Yesterday evening (18/09) when I was home from work, I wanted to play GW2 and found a mail in my mailbox that someone tried to gain acces to my account with a link in it. I thought that not clicking on those kind of mails avoided giving accidentally acces to a third party, so I deleted the mail, but found out I couldn’t get into the game nor my own account. I knew instantly I was hacked.

Thanks to the recovery link here on the support pages, I was able to get controle of my account back with my e-mail/serial code and name of my first character. I changed passwords first time and still couldn’t get in the game, it crashed upon seeing the screen with my characters. I went back into my account and saw that my hacker was still in connection. I disabled those connections and rechanged my password to one that I hadn’t used anywhere and I was back in the game.

Sadly just to know that my main char was naked, my entire bank was cleaned out, my entire crafting componant stock gone, lost 2000 gems, all my gold (and feared they did things with my VISA card) 2 alts were deleted… I had virtually nothing left. Already blocked my card and the banc will give me a new one. Lucky for me the card company told me nothing had happen with my old card, so I was safe.

I filled a ticket, but now I’m reading GW2 still doesn’t have a roll-back system in place, so my question for a roll-back in the first place is kinda like a joke to the support department since I read here that nothing will or can at the moment, be replaced. So basically i’m screwed and I probably will have to start all over. I don’t mind, there are bigger problems than a game, but i’m very disappointed That they don’t have a roll-back system yet. It feels like Final Fantasy 14 all over again, where they didn’t wanted to implement an auction house and couldn’t do roll-back either too…

If I had known this would be the service for those who bought the game, I would have waited a year or 2, which I will do for everything related to ncsoft and arenanet in the future.