Showing Posts For MacGyver.7829:
’m posting on behalf of my friend LutorKF.5462 at the request of the same.
I was playing with my brother and a friend farming dungeons throughout the weekend (most time in Arah), when my brother was pass in a gate and was disconnected, shortly after the same thing happend to me and to my friend.
Me, my brother and my friend were trying to reconnect to the game and we all received the same message from banishment for bot, this was so unfair because we did not using a bot.
The facts cited above occurred in 06/30/2014.
I researched in foruns and opened a ticket on the same day 06/30/2014, ticket 712464, the time passed and no answer.
After that I searched help on a ticket(457347) that was previously opened to ask for assistance when using the credit card, in that ticket they answer fast, so i have to try and yes i always buy gems with real money and don’t use bot.
Then:
Ticket 712464 open day 06/30/2014 unanswered.
For requesting help on a old ticket(457347) I automatically received a new email “Request received: 713560: Re: Request # 457347”.
Then I was asked in ticket 457347 to open a new ticket, and I opened the ticket 716302 where there was no answer.
What else should I do?
Me and my friend opened the tickets on the same day and his ticket has been resolved, he’s account was restored.
Everytime i reply in a ticket via e-mail is received a new ticket in my e-mail
Already have many opened tickets: 712464, 457347, 713560, 716302, 722613, 722859, 722956…
Att
LutorKF.5462
(edited by MacGyver.7829)