Guild Wars 2

Im posting this for my brother since he cant log into the forums
-The problem is that when he first got the game it wouldn’t let him authenticate his email because he never got the email, he couldn’t log into the forum either because of that but he was fine with it. Now after the authenticating patch he cant log in because emails were never being sent to his email. How do we fix this?

GaileGray.9587:

MaeBones.4630:

So you guys fixed me being banned for no reason but immediatly after that I was still unable to login because it showed a new error message saying “We Have detected that your account may have been accessed by unauthorized individual. For you security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact our Support and one of our representative will assist you”

I’ve been trying to contact you guys for awhile just to get my account reactivated. I log on each night after work to check if I can finally play just to see other people who posted there issues get fixed within 24 hours.

Because I was unsure if the tickets should be joined since the first one was resolved but turned into something else I made two tickets

Ticket# 120909-003016 and 120907-003211

Please go back and add any pertinent info to the first ticket, and close the second. Thank you.

They both had the same information but I okay I will close the second one. Please get back to me.

So you guys fixed me being banned for no reason but immediatly after that I was still unable to login because it showed a new error message saying “We Have detected that your account may have been accessed by unauthorized individual. For you security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact our Support and one of our representative will assist you”

I’ve been trying to contact you guys for awhile just to get my account reactivated. I log on each night after work to check if I can finally play just to see other people who posted there issues get fixed within 24 hours.

Because I was unsure if the tickets should be joined since the first one was resolved but turned into something else I made two tickets

Ticket# 120909-003016 and 120907-003211

So you guys fixed me being banned for no reason but immediatly after that I was still unable to login because it showed a new error message saying “We Have detected that your account may have been accessed by unauthorized individual. For you security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact our Support and one of our representative will assist you”

I’ve been trying to contact you guys for awhile just to get my account reactivated. I log on each night after work to check if I can finally play just to see other people who posted there issues get fixed within 24 hours.

Because I was unsure if the tickets should be joined since the first one was resolved but turned into something else I made two tickets

Ticket# 120909-003016 and 120907-003211

So you guys fixed me being banned for no reason but immediatly after that I was still unable to login because it showed a new error message saying “We Have detected that your account may have been accessed by unauthorized individual. For you security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact our Support and one of our representative will assist you”

I’ve been trying to contact you guys for awhile just to get my account reactivated. I log on each night after work to check if I can finally play just to see other people who posted there issues get fixed within 24 hours.

Because I was unsure if the tickets should be joined since the first one was resolved but turned into something else I made two tickets

Ticket# 120909-003016 and 120907-003211

So you guys fixed me being banned for no reason but now i have the new error message saying “We Have detected that your account may have been accessed by unauthorized individual. For you security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact our Support and one of our representative will assist you”

I’ve been trying to contact you guys for awhile just to get my account reactivated. I log on each night after work to check if I can finally play just to see other people who posted there issues get fixed within 24 hours.

I just need someone to tell me there actually looking at my ticket because as of now I’m losing hope.
Ticket# 120909-003016