Guild Wars 2

Ticket not seen above, officially two weeks of waiting as of today.
Last update stated that it was for payment fraud or something along
those lines.

Ticket #: 121031-000469

121031-000469 Account closed for payment fraud; awaiting review

Not really sure what that means exactly, should I assume that my account was hacked, or is this due to some issue with my purchase of the game?

Thanks

I was banned/suspended on October 30, and I still have not received an reason why.
I am assuming it is some sort hacked account situation, but I don’t know.
I haven’t received any information for about a week.

I did get an email that told me my ticket was being escalated to the payment
review team, which leads me to believe that my payment is in question. I find
that strange considering I purchased the game from guildwars2.com

I have already sent in series code, account, and everything else that was asked for.

Reference #: 121031-000469

Thank you for your patience, and I hope to hear from someone soon.