My Wife account Crystal.6325 report that cannot log in on 2 Sept and update on 3 Sept with case number120904-001918 until now no response from NCsoft. NCsoft already charge me by VISA in April and now not allow me to log in and mention that I need to enter serial code. Use April CD Key that provide from NCsoft and mention that key already in use. I was already provide all information in my report such as log in name, character name, login email, CD key and VISA card last four digit number etc. What happen payment received and not allow me to log in for more than 5 days? Now even cannot use Crystal.6325 to log in forum and need to usemy husband account to post this forum.