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Latest update severely harmed my computer.

in Account & Technical Support

Posted by: Malgus.3164

Malgus.3164

I ran a system restore and I resolved the issue. I’ll reinstall GW2 (I had deleted it from my computer) whenever I have time to do so. Hopefully the same issue won’t happen again.

Latest update severely harmed my computer.

in Account & Technical Support

Posted by: Malgus.3164

Malgus.3164

I did what you said and scheduled a scan for both my C and D drives, however now my comuter freezes when booting up in safe mode..l

http://i.imgur.com/8KuH5Cc

Latest update severely harmed my computer.

in Account & Technical Support

Posted by: Malgus.3164

Malgus.3164

How do I run a scan of the drive if I can’t start my computer up normally without it freezing? Would the scan run in safe mode?

Latest update severely harmed my computer.

in Account & Technical Support

Posted by: Malgus.3164

Malgus.3164

Upon installing the latest update I’ve run into some problems

1. When I downloaded the update, the log in screen stopped responding and soon my entire computer froze up.

2. I tried to manually restart the computer only to see that I could no longer get past the Windows start up screen due to my computer freezing up

3. I was able to start up my computer via safe mode (with networking) and after running virus scans, I found no viruses on my pc.

4. Concluding that something happened with the latest update, I decided to uninstall and then re-install GW2.

5. However, when I click to uninstall GW2, I get an error message that tells me a fatal error has occurred, and apparently this fatal error will not let me be able to uninstall GW2

So how do I fix this? Is there a patch I can download to fix the game or is there a method to remove GW2 from my computer besides uninstalling it via windows uninstallation feature?