Guild Wars 2

I posted in the 3 days or older forum 3 days ago for a 6 day old ticket. Gaile Grey refers me to the under review page and says basically if it hasnt been answered then its under review, and its not. I checked in the “under review” thread.

I have gotten 1 e-mail from support (only an auto-response). So I know my e-mail works.

Only response I get is if I post something nasty about poor support and week long waits, and its not even in my thread…

Support here is a joke.. The only e-mail I have received on my ticket in a week is this -

“We’ll contact you as soon as we have an answer for you.” from an auto-response when I posted the ticket.

How bout sending e-mail stating something like

“We’re sorry for the wait, but were doing some further investigation into your account for the reasons of _. Thank you for patience, Support”

Atleast we would know if our ticket even got a second look – or if its sitting in a folder on someones desk who is instead of looking into tickets is trolling forums, or maybe there is a 2-3 man support team being outsourced by A-Net, and cannot keep up with support.

Who knows… It’s all speculation at this point since there is no communication whatsoever except to defend the support team.

I would reply with something here, but I dont want to de-rail this poor guys thread.

Yes I have been in that thread with no support help as of yet.

If she got her ticket in 30 minutes she was lucky enough to post in the thread right before they reviewed it. Seems like they come and do the tickets in bulk every week or so..

First off Im posting on anothers ID in my house.

I put in a ticket last Saturday for password reset on an account I havnt played since release. I would have like to come back and check it out, but no dice on that. Seems like every ticket in the overflow is over items. ALL I need is a password reset.. Whats the deal?

The longer you guys make me wait the less I’m wanting to play the game.. 7 days really?!?

Two other people in my house play this game or have just come back, and If I cant get my account back its gonna be two people less.

Just figure on it taking about 7 days atleast to get any support. I have been waiting since last Saturday for a password reset. A little rediculous if you ask me.

Ive got a 6 day old ticket for an account password reset ticket I need looking into, or atleast some acknowledgement thereof.

I’ve been looking for a contact phone number and there seems to be none. Any help would be appreciated. I have 3 accounts in the household and this is the only one I can’t access.

#341800

All I need is a password reset for my other account – thought it was a hacked account and turns out I just lost my box. None of my other 2 accounts passwords worked but they were digital download so i could atleast reset em.

341800:Compromised account <— is this the ticket number?

Are you the keymaster?