Showing Posts For Marco.6204:

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Marco.6204

Marco.6204

cant get support from 24 january 2014
posting for a friend. he cant login to his account. need to unlink mobile auth.

1168955

Support team do not reply us more than a week

in Account & Technical Support

Posted by: Marco.6204

Marco.6204

Hello.

I am writing here because my friend having login problem about his account.

We both tried to login account it is secured with mobile auth and having problem with it. We sent ticket to support team several times to unlink mobile auth and switch it to mail auth but staff sent only an information about several login tries and some security wikis.

And than we sent them that tries were us and our account is not stolen by anyone we just need to unlink mobile auth and switching it to e-mail auth.

So we couldnt hear anything from support team after this point. Some other ppl also tell about they cant get reply from support team.

Can anyone help us? My friend cant login to game more than a week and i m waiting him also. Ticket id: 1206425

Please help us.