Hi,
I’m posting this for my friend, this ticket is not regarding my account but my friend!
Ticket ID: 120905-002653
The hacker changed the email address that was bound to his account, which was easily done since he was never able to verify it on his own due to your server issues. He got a response after a couple of days with a link to the Account Recovery-page, where he’s greeted by the error message “There’s been an error. Please contact support.” after entering his information.
Being able to change the password doesn’t help him very much since the email-address was changed. Please help him recover his account as there’s now a hacker playing on it. I don’t see how hard it can be to restore the email address that was first used on the account?
Please read the information in the ticket-ID above that he sent you as he didn’t receive a response that was helpful at all.
Regards,
Masun