My brothers account got hacked on the 9th of september, and he has made two “hacked account” tickets since,
as after a responce of the first ticket he got this email:
Your recent incident update was from an email address not associated
with the incident. In an effort to maintain the security of
information, we cannot update the incident using this email address.
If you are the incident owner and your email address has changed, or
you want to be able to update the incident using this email account,
please update your contact information using the following link, then
resubmit your update.
He also got this email after the second ticket.
The email’s quite confusing as ofcorse his account email
would have been changed by the hacker, and he is unsure
of what to do to get his account back from here.
Here are the tickets, please help.
ticket: 120914-005811
ticket: 120909-005933