Guild Wars 2

Alright, I have solved my disconnect issues! I just stayed connected for over an hour without a single disconnect. I haven’t stayed connected for longer than a half hour since I bought the game.

There were two items I changed. I’m not sure if one or both was necessary, but doing these corrected my issue.

The first I changed was turning off UPnP on my router. UPnP is really not necessary.

The second item is I cleaned up my Port Forwarding rules. I currently don’t have a need to port forward anything, so I cleared out all of my port forwarding rules. Guild Wars 2 doesn’t need the port forwarding rules for me.

So, if you are comfortable with router configuration, first try turning off UPnP. If that doesn’t correct the issue, try clearing out your port forwarding rules. You could have a rule in there that is intercepting Guild Wars 2 packets and causing the disconnects.

I may turn on UPnP in my router again to see if I start disconnecting again. But I probably won’t.

Marmalade.9750:

I am not the biggest expert, but I managed to get rid of the networking errors. One thing I can confirm – the advices in the Knowledge Base do not work, at least not with Belkin routers. No amount of forwarded ports will help you stay online in GW2. The only thing that helps is putting the PC you play with in DMZ.

I put my desktop on the DMZ. This did not stop my disconnects.

I reset Winsock. This did not stop the disconnects.

I have attempted every suggestion in this thread so far, and still I receive Error 7 and 3032, disconnecting me anywhere from 2 – 30 minutes into gameplay.

Andy.2548:

Has anyone else tried that Winsock Reset? if you do please post results..

I’ve been following this thread but I don’t recall what the details were for a “Winsock Reset”. Did someone post that earlier? What does this involve?

I have 35 Mbps / 35 Mbps FIOS. There is no traffic shaping / throttling on my system.

I have tried deleting the local.dat file and using the port 80 switch shortcut. Nothing.

This issue lies on Arenanet’s network. Until they fix it, we’re going to continue to have disconnects while playing.

zeroxdelta.3749:

Max Steele.5178:

zeroxdelta.3749:

I deleted the Local.dat that was in documents/guild wars 2, there was also one under the guild wars 2 folder in the program files and I deleted that one as well and i haven’t disconnected since then

Oh, haha, I see what you did there. I’m glad people who aren’t having the issue can find humor asking people to delete the main 14 gig .dat file and making them re-download the entire game again.

I am/was having the issue, it’s the Local.dat not the gw2.dat file that i deleted. idk why i had one in the gw2 folder tbh but it was there

oh and i went to go buy tacos and stuff while leaving the game up, still haven’t dc’d since deleting those files. really, dont delete the 14 gig file that’s not it. I mean the “Local.dat”, I’m not the type to set people on the wrong path on purpose

I gotcha Zero. Sorry for the accusation!

What I found is the Local.dat file contains all the options settings for the game. This includes all of the video options. Deleting it sets your options back to defaults.

I deleted mine and am now playing with the graphic settings that the game has detected for my system. I turned on vertical sync, because I can’t stand tearing.

It is possible there is a graphics setting that is causing a buffer overflow or some other error that disconnects us from the server.

I haven’t reached my threshold where I get disconnected, but it’s been about 20 minutes. I’ll update if I either get disconnected or stay connected before I have to go to bed.

EDIT:

Gah, nope. Disconnected. It was worth a try though. Thanks for the suggestion!

zeroxdelta.3749:

I deleted the Local.dat that was in documents/guild wars 2, there was also one under the guild wars 2 folder in the program files and I deleted that one as well and i haven’t disconnected since then

Oh, haha, I see what you did there. I’m glad people who aren’t having the issue can find humor asking people to delete the main 14 gig .dat file and making them re-download the entire game again.

Hm, the site isn’t giving me an option to edit my last post….

One thing I noticed, I only had the destination port set for 80, 443, 6112, and 6600. I didn’t set it for source and destination. Which to me, would make it so I can never browse web sites from other devices except the desktop. But hell, I’m willing to try it and see what happens. I’ll post again after I make those changes and see if it makes a difference.

EDIT:

Nope, it made no difference. I have both the source and destination ports for 80, 443, 6112, and 6600 in my port forwarding. I just disconnected. I’ll try the dat file suggestion next.

strtmknx.2350:

I don’t know if anyone has posted this fix yet, but I’ll post it again. I recently started having this happen. After looking around, I eventually found out the ports that GW2 uses and created an exception for them on my router. On mine, at least, there is no preset exception so I had to create one.
The ports needed are TCP 80, 443, 6112 and port 6600, leave the application type blank or default.
Go here to see how to do this on your router: http://portforward.com/
In the event that you are using a router such as mine, which is not listed on portforward, here’s how you make the exceptions on a 2Wire 3801HGV…

The following is on the router:
The address, 192.168.1.254, and the password, it’s 6 digits on mine.

1 Click on the “Settings” tab
2 Click on the “Firewall” sub-section
3 Click on the “Applications, Pinholes and DMZ” subsection
4 Scroll to the bottom and click on the second to last link, "Add a new user-defined
application
5 Type in the name for the exception, I suggest “Guild Wars 2” for easy reference
6 Leave the “Protocol” as “TCP”
7 Type 80 into both the “From” and “To” fields for the “Port (or Range)”, I’ll explain how to
add the other ports in a moment
8 Ignore all the other fields, including “Application Type”
9 Click the “Add to List” button. You will see the port info at the bottom under “Definition List”
10 Now the “Application Profile Name” field should be gone. Simply repeat steps 6-9 until all the above listed ports are in the “Definition List”
11 Click the “Back” button
12 Under the section “1) Select a computer”, find the computer you will be running GW2
on and click its name. If you are unsure of the machine’s name, you can go here:
http://www.computerhope.com/issues/ch000827.htm
13 Go to the scroll field labeled “Application List” and find Guild Wars 2 or whatever you
named the application exception and highlight it, then click the “Add” button next to
the field
14 For the sake of assurance and redundancy, after the page refreshes, scroll to the bottom and click the “Save” button.

You should be ready to play GW2 with no more 7 errors. Prior to doing this, I would be kicked within 5 minutes. So far(3 hours) no kicks, even when tabbed out of the game. Enjoy,

It was very kind of you to type all of this up.

The instructions you give would work fine for someone who has the same router as you. What you have described is port forwarding.

I have all of the required ports forwarded to my desktop PC. It has not solved the disconnect issue.

Conversely, my friend has none of those ports forwarded in his router and he is playing just fine.

I just tried having a friend of mine who doesn’t have this happen log in and play on my account. He was able to be on my account for over an hour without a single disconnect. I haven’t been able to play for longer than a half hour, sometimes disconnected within 2 minutes. So I don’t think it’s account-specific.

Sacrosanct.3016
It seems to be an error with accounts, I don’t get that error when a friend logs into his account on my computer, while I consistently get the error on my account. It also seems to be connected to users who bought their accounts after the reopening of sales for the game.

Wait, wait, wait… This is a very important detail. If you changed nothing on your computer with the exception of having your friend log in and the error didn’t happen at all….

Arenanet! Don’t miss this detail! This is important!

CaptainFabulous.8410

I’m not a network expert, but I know enough to read the logs you guys are posting and it’s very clear it’s a network issue, one that looks like it’s on PlayNC’s end.

Here’s a snippet from one that’s been posted (I cleaned it up a bit for legibility). You can see at #9 and #11 there is 100% packet loss, and #11 is a plaync.com address. Unfortunately I don’t have a solution, but at least you know why it’s happening:
Computing statistics for 75 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Bastage [192.168.0.101]
1 0ms 0/ 25 = 0% 0/ 25 = 0% 192.168.0.1
2 12ms 0/ 25 = 0% 0/ 25 = 0% 67.186.244.1
3 12ms 1/ 25 = 4% 0/ 25 = 0% te-0-0-0-5-sur01.orem.ut.utah.comcast.net [68.85.39.225]
4 16ms 1/ 25 = 4% 0/ 25 = 0% te-0-7-0-4-ar03.saltlakecity.ut.utah.comcast.net [68.86.180.81]
5 28ms 2/ 25 = 8% 1/ 25 = 4% pos-0-2-0-0-cr01.denver.co.ibone.comcast.net [68.86.90.225]
6 41ms 1/ 25 = 4% 0/ 25 = 0% pos-2-10-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.87.186]
7 42ms 2/ 25 = 8% 0/ 25 = 0% pos-0-0-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.90]
8 40ms 2/ 25 = 8% 0/ 25 = 0% 75.149.231.30
9 —- 25/ 25 =100% 17/ 25 = 68% xe-1-0-0.fra60.ip4.tinet.net [89.149.185.101]
10 172ms 8/ 25 = 32% 0/ 25 = 0% cdnetworks-gw.ip4.tinet.net [77.67.71.122]
11 —- 25/ 25 =100% 16/ 25 = 64% 206-127-157-94.plaync.com [206.127.157.94]
12 169ms 9/ 25 = 36% 0/ 25 = 0% p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]

September 15, 2012 01:04

Captain, the reason it shows 100% packet loss at hops 9 and 11 is because those devices are not responding to ICMP packets. This is a common network feature to prevent ICMP flooding against those devices. It doesn’t mean there’s an issue with those hops.

As for me, here is a history of a ticket I have open with Arenanet. Ever since I got the game last week, I have had either this or the 3032 disconnect error anywhere from 2 minutes to 30 minutes after I log in and start playing.

First, a bit of information on my connection. I have Frontier FIOS. My connection speed is 35 Mbps upstream, 35 Mbps downstream, unrestricted. Frontier does no traffic throttling. The fiber line comes from the street to a box outside of the house. That box converts the fiber to a coax cable which comes to a box inside my house. This box acts as both the modem and the router with a 4 port switch in the back. This is the only way I can connect my PC to my internet connection.

I have forwarded TCP ports 80, 443, 6112 and 6600 in my router, and I have also tried creating a GW2.exe shortcut with /clientport 80 added to it. I have also tried putting my desktop IP on my router’s DMZ, which forwards all incoming ports to my desktop.

Arenanet asked me to run and submit the following reports:

Gameadvisor
PingPlotter
HijackThis
Gw2.exe -log

I ran Gw2.exe -diag , and attached that log as well.

Customer Service commented the issue did not look like packet loss, as evidenced by the PingPlotter trace.

They also asked me to run MSCONFIG, disable all entries for Services and for Startup. I told them I had some essential items, like my RAID1 controller, sound, and mouse drivers, that I would keep enabled. I gave them a list of what I kept enabled and disabled everything else.

Today, they asked me to go to Internet Options / Advanced, and select “Restore Advanced Settings”. This has nothing to do with networking. This only affects Internet Explorer. However, I will attempt this step tonight when I get home.

Everything they have asked me to do hasn’t shown where the issue lies, and I continue to get Error 7 and 3032 disconnect errors between 2 and 30 minutes after logging into a server.

I am not getting an error 7. I am getting a 3032:1002:3:3939:101 Network error after I’m already in the game for several minutes. I can’t play longer than a few minutes at a time without getting disconnected with this error. I’ve forwarded the appropriate ports and tried the port 80 shortcut trick, but no luck.

No, the title of this post is incorrect. This is not solved. I am getting disconnects from the game every few minutes. I’ve forwarded the appropriate ports in my router and I’ve used the port 80 shortcut creation. I continue to get disconnected.